Law - EBC Webstore

EBC WEBSTORE PROFILE

What do mean by BETA?

EBC Webstore - Beta. In addition to being the second letter in the Greek alphabet the word beta is also often used to describe a project or process that is being tested. With that in mind we would like to introduce you to our stores currently in beta. We are continually adding products to expand our selection which already includes hundreds of products. During this beta phase we will be testing different features and gathering input from customers like you to ensure webstore.ebc-india.com provides the best possible experience for online shopping. Even though this store is in beta everything works, so feel free to search, browse and buy your favorite products. But be sure to come back often as we will only be making them better

Who owns and operates EBC Webstore?

Eastern Book Company publisher of the law report, Supreme Court Cases, manages & operates the EBC Webstore.

How long have you been in business?

We have been in business since 1942.

SEARCH

How do I navigate around the Webstore?

There is no need to open an account to browse the EBC WebStore! There are many ways to browse our shop, but one of the easiest is by product category. You can also use the search engine by typing the subject, the product name or description in the box.

Can I search by keyword?

Keywords may be separated by AND and/or OR statements for greater control of the search results.
For example, Conveyancing AND Precedents would generate a result set that contains both words. However, for Conveyancing OR Precedents, the result set returned would contain both or either words.
Brackets can be used for further control on the result set.
For example, Constitutional Law OR (Freedom AND Information).

I want to buy a Book. How can I find the required title?

a) Search the catalogue
Search is a powerful accessible way to locate your book of choice. You can search by Title or Keyword.

b) Browse the catalogue
All our Books are categorized and sub-categorized for quick access. You can browse through a specific category of interest or narrow your search to a subcategory to look for the book of choice.

TAX

Why is sales tax added to my order?

Sales tax is added under V.A.T. (Value Added Tax) for Indian purchasers.

SIGN-IN

Why do I have to sign in?

Safe shopping and Privacy are the two best reasons. Our webstore shopping cart allows you to easily select items from store while only having to "checkout" one time. The sign-in process allows you an easier, more secure, and more pleasurable shopping experience. You are able to:

Save time by moving more quickly through the checkout process
Save your shipping and billing information - no more retyping every time you place an order
Track your order. You can check the status of your orders from the My Account section
See your order history, and Allows us to keep an eye on your order from the time it is placed to the time it is delivered

I need to change my address or email ?

Online shoppers that need to change their address, email or any other contact information please Log-in and go to My Account. Here you can maintain and update your current profile.

Password problems / Can't sign in

Returning customers - You should Log-in by clicking the "sign-in" link at the my account web page. If you are having trouble signing on, please click the "Forgotten your password?" link. An e-mail will be sent to your account containing the user name and a new password for login. If you forget your username, you may have to re-register as a new customer.

Am I going to receive unsolicited emails if I register?

No. Our Privacy Policy precludes us from sharing any account information to third parties. Periodically, EBC webstore may send an email newsletter to inform you of new products or seasonal specials

If I forget my password and/or user name, can I still access my account?

If you forget your password when you “sign in” at a later date, simply click on “Forgotten your password? ‘click here'. enter your e-mail address below and EBC webstore send you an e-mail message containing your new password.

How can I get a user name and password?

Go to the EBC webstore Home Page and Click My Account/ New customer: continue. Complete the online registration form and pick your own user name and password. Click on continue to submit the form. Your registration will be confirmed immediately and you can begin your shopping immediately.

Does the password have to be in lower case?

It might be in both cases but it is case-sensitive.

Why won't my user name and password work?

The password is case sensitive and does not contain any spaces. It must be typed exactly as you did in the registration form. If you forget your password, click on “forgotten your password? ‘Click here”.’ enter your e-mail address below and EBC webstore send you an e-mail message containing your new password.

PURCHASE PROCESS

Is it safe to use my credit card?

As soon as you confirm your order, you will be directed to our secured credit card banking site. This site is secured by industry standard Secure Socket layer (SSL), which will encrypt all your credit card details from the browser to their server. Further it has security certificates from Verisign to verify the safety of the site on securing credit card information.

What do you do with my credit card details?

You need have no security concerns regarding your credit card details because EBC Webstore does not store this information in its database. The transaction reference number is the only information stored to allow tracking of your order.

What happens to the information I give you?

Your information is safe with EBC webstore. Please read our privacy policy.

Should I put spaces or dashes in the card number?

The Credit card number consists of numbers. it should be writen down down as one line: xxxxxxxxxxxxxxxx

What types of payment do you accept ?

We accept personal cheques/ demand drafts and most major credit cards (American Express, Visa, Mastercard, Diners, SIDBI, HDFC, Citibank, ICICI).

What credit cards do you accept?

We accept American Express, Visa, Mastercard, Diners, SIDBI, HDFC, Citibank, ICICI credit cards.

What do I do if my shopping cart will not accept products?

If your shopping cart will not accept products we suggest you contact Customer Services at webstore@ebc-india.com who may be able to help you resolve the problem.

ORDERING

How will I know if EBC webstore has received my order?

When you place a credit card order you will receive a confirmation email from EBC webstore. When EBC webstore "settles" the order you will also receive an email indicating that the order has been settled and the necessary order tracking information. You can also check the status of your order in My Account.

Who should I call if I have a question regarding an order?

You should contact webstore@ebc-india.com, or call us at +91 9935096000.

How do I place an order?

The EBC WebStore shopping cart is our easy to use service that allows you to browse the shop and select as many products as you want. Every product page in the shop has an option to add one or several items to your cart. However, if you wish to change the quantity in your cart, simply type the new quantity in QUANTITY FIELD and click the “UPDATE” button. At any time during your visit, you can review the contents of your cart by clicking on the icon “view cart” located at the top right hand of the screen. If you would like to remove an item from your cart, simply click the check-box under the Remove column opposite the item. Finally, just like any shop, once you have found all the items you need, go to checkout by clicking the “checkout” icon. You can then pay for your goods by following the simple instructions given here – it couldn’t be simpler.
If you are a new customer, you will be prompted to register. If you have ordered from EBC Webstore before, you need only to “sign in” your user name and password. Please ensure that all your details (in particular your full shipping address) are correct before confirming your order.

How can I check the status of my order?

To check on the status of your order, (dispatch date, etc.,) click on “My Acount” link located on the EBC Webstore homepage. Click on the “view the orders I have made” or "Show all orders" to find the current status of your orders.

What do I do if my order doesn’t arrive?

As soon as your order is shipped, you’ll receive an e-mail confirmation. If you do not obtain the information required (reason for the delay, etc.,) please contact us at webstore@ebc-india.com, and we will be able to trace the whereabouts of your order through the relevant shipping company.

What happens to the order after it is submitted?

The checkout program emails a copy of the order to the customer as confirmation that the order was received

How long will my order take to arrive? or I placed an order that has still not arrived. What can I do?

If you have not received your order within 14 working days, please email webstore@ebc-india.com quoting your order number and we will make every effort possible to rectify the situation.

Can I call to check the status of my order?

Yes. If you want to check on your order status simply call us at: +91-9935096000 or 91-522-2626517 or email EBC webstore on webstore@ebc-india.com

What do I do if I forget my Order Number?

You can still identify the order you’ve placed by going to the web store home page (Further you can also check the e-mail sent by EBC to your e-mail account) and clicking on "My account" on the top menu you will then be asked to enter your email address and password and after successfully entering this information, click on "Show all orders" link.. You can then review a summary list of all of your orders to determine the one you are looking for. For detail, simply click on the View button in the right hand column of the summary list and the detail for that order will be shown.

What does it mean when my order status says: Pending, Processing or Shipped and Subscription Received?

Your order will go through various phases to completion and each is identified with the following indicators and their meanings:

Pending – Your order is in queue to be processed.

Processing – Your order is in process through our system.

Shipped – Your order has been shipped completely

Subscription Received - Subscription has been received and will be shipped as soon as it is released.

How long do you keep my Order Status History?

Your order status and history (“Order Tracking”) is kept on file for a minimum of one year so that you can refer back to the order detail and easily re-order items again.

Can I add or delete items from my order if I change my mind?

Your shopping cart and the items in it are shown in the right hand column of every page you visit as you travel through the store. You have the ability to increase/decrease the quantity of an item already in your cart, delete items in your cart, or clear the cart entirely. Once you start the check out process, your items will be “bagged up” for delivery.

How will I know whether or not my order has been approved for credit and shipped?

During the final step in the checkout process, you will push the "Continue" button to initiate the credit card validation process. At this point, your credit card will either be approved for the charge (or denied) and you will be notified then that the order has been accepted (or not).

What happens if there are issues with my order?

During the registration process we ask for your email address and contact telephone number. This is so we can contact you in the event we have a question about your order or if some issue arises with your order that we need to notify you about.

Will I receive a receipt?

All transactions at the webstore will be recorded in your ‘Account History’. You will also receive an email confirming your order along with your order details including VAT deductions (if applicable). This receipt can be used as tax invoice and can also be used for reference in the future.

May I place phone orders?

We are not set up to take payments over the phone.
If you are reluctant to use the Internet to place an order because you don't want to give out your bank card information online, remember you don't have to. You can place your order without giving any kind of card information. When your order is submitted, the software generates an automatic email to you with all the billing and payment information you need. You may then pay with a cheque using the regular postal service.

POLICY RELATED ISSUES

Can I return the product? What is your return policy?

Should you need to return a textbook, please remember these things:
All items are thoroughly checked prior to despatch and should reach you undamaged and ready for use. In case of any missing pages or defect in binding, the Company will be liable only to replace the item. Please send a copy of the original invoice or your invoice no. alongwith the damaged book to facilitate replacement. All returns must be returned within 15 days of receipt of goods.We will not be responsible for items lost or stolen in transit. E-mail us at: webstore@ebc-india.com.

Do you have a privacy policy?

Yes. We recognize a fiduciary responsibility with the information that you provide to us and we do not release any personal information without first obtaining your express approval. Please refer to our Privacy Policy for complete details

Are there any countries you do not ship to?

There are no geographical boundaries for the shipment of products on EBC WebStore. A variety of shipping options have been provided to ensure delivery to you, the customer, is timely and efficient.

I can't see the item i am looking for on your store. Is it out of stock or unavailable?

We try to keep our vast selection up to date. If you order something that is not in stock you will be emailed and given the choice to wait for restocking or to cancel the order. If you have any questions regarding availability then you can send an email to: webstore@ebc-india.com

How does the pricing work?

The prices listed are the list prices. Then shipping charges and taxes are added in as applicable.

What kind of guarantee does EBC webstore offer?

We promise to deal quickly and expeditiously with your concerns and complaints. If anything you purchase from us is not satisfactory or arrives in damaged condition, send us an email and we will do what we can to satisfy you.

Is there a minimum order amount?

No. There is no minimum order amount constraint on EBC Webstore.

Do you have a full catalogue available that you can send me?

Yes. We have a complete catalogue containing full details of our publicationns. You can ask for it by contacting us at webstore@ebc-india.com mentioning your mailing address.

MISCELLANEOUS

I have a question about a product.

If you have questions about a particular product, please contact us at webstore@ebc-india.com.

Where can I get details of your local distributors?

For full details of local distributors in your area simply go to our Webstore homepage and click on the Contact Us link. On the Contact Us page you can find our local stockists as well as international stockists.

What if I want a different book not mentioned directly on the site?

We have mentioned all of our publications on EBC Webstore. We normally do not sell books from outside publishers through EBC Webstore.